- Do you charge sales tax?
Sales tax applies to any shipments or deliveries made in the state of Georgia. Call for latest tax rate
- Do you have a picture catalog?
No, at this time we are not producing a catalog. During the holidays as well as throughout the year, we send email newsletters which contain pictures and specials. If you have internet access, our web site is your best resource. It has pictures of all of our current products, as well as seasonal products, sales, and promotions!
- Can you bill my company for corporate orders?
Yes! Just call our Cornerstone Cookie Company between 9:00 AM and 5:00 PM Monday through Friday about setting up a company account. Phone: 866-845-9229.
- What if I need to change or cancel my order?
Please call us toll free at 866-845-9229 before the scheduled ship date and Customer Service will gladly assist you. Note: Your order CANNOT be changed or cancelled once it has been shipped.
- How do I know my online order was received at your company?
You will receive a confirmation e-mail once your order has been received. Please review the information provided – that way, we are able to make any necessary adjustments before shipping your order.
- What if I am not satisfied with my product?
Here at Cornerstone Cookie Company we strive to make our customers happy and that our packages are delivered on time. We’re confident that you’ll love our products and services. However, if you are dissatisfied with any part of your experience, call or e-mail Customer Service and someone will promptly assist you!
- How far in advance can I place my order?
As early as you’d like! Cornerstone Cookie Company will always accept early orders to have them arrive at a later date.
- Are any of your products gluten free?
No, all of our products contain wheat and wheat flour.
- Are any of your products sugar-free?
Sorry! At this time none of our products are sugar-free
- Do your products contain nuts?
Currently, we are using PEANUTS and TREE NUTS in some of our products. We take measures to ensure that there is no co-mingling of ingredients, however given the presence of nuts in our bakery there is always a chance that nut-free products could come into contact with nuts and/or their by-products. If you have ANY further questions or concerns, please do not hesitate to call.
- How long will my product retain its quality and freshness
Our products are made from scratch with ingredients such as butter and whole eggs which means they do not contain preservatives! Please note that our product has a 10 day shelf life.
- How do I track my package and do I receive a tracking number?
At any time after you’ve placed your order you can login to your account and check the status of your order. If you used our Guest Checkout option you will receive an email with a special password to login and view the status of your order. Once your order has shipped, you will receive two emails. The first is a confirmation email from Cornerstone notifying you that your order has been completed. The second is your “UPS Quantum View” email containing all of your order tracking information. Follow the link in that email to track the status of your package.UPS Package Tracking Online: http://wwwapps.ups.com/etracking/tracking.cgi
UPS Package Tracking via Phone: 1-800-742-5877
- Where do you ship from?
Our facility is located in the metropolitan Atlanta, GA area.
- If I place my order today, will it arrive today?
Same Day Delivery is ONLY available in the metropolitan Atlanta, GA area please call Cornerstone Cookie Company Customer Service at 866-845-9229 before 12 pm EST to place your order. Regular courier charges will apply. Most times throughout the year this request can be accommodated. Please also note that this order CANNOT be placed online.
- Is a signature required for delivery?
Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the package, and the driver does not feel comfortable leaving it for ANY reason, s/he is required NOT to leave the package.Business addresses sometimes may require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package. Please note that once delivered, it becomes the responsibility of the company to deliver the package to the recipient.
- What time of day will my package arrive?
Your package will be delivered during the regular scheduled time for USPS or UPS deliveries for the ship to address for your order. If you need your package to arrive at by a particular time of day, you must ship via UPS Next Day Air or Second Day Air am and additional fees will apply. You must contact us at 1-866-845-9229 to schedule this type of service.
- Do you ship to P.O. Boxes?
Yes, we can ship to P.O. boxes, and your order will be shipped via USPS.
- Can I ship to Alaska and Hawaii?
Yes, we can ship to Alaska and Hawaii, however you will need to call us at 866.845.9229 to place your order and to receive shipping rates for your particular destination.
- Can I ship outside of the United States?
Yes, we can ship to Canada and Mexico. In most cases, we can ship to APO addresses. Please CALL to place order and get rates. Please note that your gift will be shipped via USPS and CANNOT be placed online.
- Can I ship to a Hotel?
Yes, you must specify a room number as well as provide the hotel phone number. We are not responsible for gifts after they arrive to the hotel. It is solely the responsibility of the hotel to get the package to the hotel guest.
- Can I ship to Hospitals?
Yes, you must specify a room number. We are not responsible for gifts once they arrive at the hospital loading dock. It is solely the responsibility of the hospital to arrange delivery to a specific room.
- Can I ship to a college dorm?
Yes, however additional information may be required if so a customer service representative will call you. Please note that many colleges have a central mail facility for students. Packages may arrive at this location and then it is the responsibility of the mail facility and student to obtain the package. Please note, local Atlanta hand delivery of packages to dorms is not accepted.
- What happens if I put incorrect shipping information?
Based on the delivery information you have provided, if the shipping carrier is unable to deliver any package due to an incorrect or incomplete address (examples include, but are not limited to, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), they will either return the package or may try to determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, the shipping carrier will attempt delivery. An additional charge of $12 will be assessed to your credit card for an address correction fee. We reserve the right to pass along any additional charges from the shipping carrier to the ordering customer resulting from incomplete or incorrect delivery information given by the ordering customer.Any package that is unable to be delivered due to incorrect information, untimely pick-up by recipient or recipient no longer at address, which is then returned to Cornerstone Cookie Co., will not be refunded and will only by re-shipped at customers request and cost.