Shipping Carrier:

We ship all our online orders via UPS.

Cut Off Times for Orders:

Orders received by 1:00 pm EST will be sent out the same day. Otherwise orders will be processed for the following business day. Please keep this in mind when determining an arrival date for your shipment. Also, you cannot include weekends, holidays or the actual shipment day when determining the number of days it will take for your gift to arrive.

Package Tracking:

At any time after you've placed your order you can login to your account and check the status of your order. If you used our Guest Checkout option you will receive an email with a special password to login and view the status of your order. Once your order has shipped, you will receive two emails. The first is a confirmation email from Cornerstone notifying you that your order has been completed. The second is your "UPS Quantum View" email containing all of your order tracking information. Follow the link in that email to track the status of your package.

UPS Package Tracking Online: http://wwwapps.ups.com/etracking/tracking.cgi
UPS Package Tracking via Phone: 1-800-742-5877

Order Times for Holidays:

Due to the abundance of holiday orders from November 15th through December 24th, orders must be placed at least 3 business days in advance to assure on time delivery. For orders over 10 items during this period, orders must be placed at a minimum of 5 business days ahead.

UPS Shipping Rates:

Rates are based on destination zip code, weight of gift and service selected. Please see the shipping and delivery quote on each product to receive an estimated shipping cost.

Address Correction Charge:

Based on the delivery information given by the ordering customer, if UPS is unable to deliver any package due to an incorrect or incomplete address (examples include, but are not limited to, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address. An additional charge of $10 will be assessed to your credit card for an address correction fee. We reserve the right to pass along any additional charges from UPS to the ordering customer resulting from incomplete or incorrect delivery information given by the ordering customer.

Requested Delivery Dates:

Your order will always be shipped from our store to arrive on your requested delivery date according to the time in transit guidelines from UPS. Although rare, we do not accept responsibility for UPS failing to deliver the package according to their guaranteed number of days. UPS does not guarantee a time of delivery on ground or 3 day select shipments. To ensure your package arrives before a specified time, you must ship via Next Day Air or Second Day Air am. If time is extremely critical, it is advised you contact us at 1-866-845-9229 to verify the guaranteed delivery time by UPS.

Business Days:

Please note that all delivery days refer to business days, Monday through Friday. Holiday's are not considered business days.

Time of Day of UPS Delivery:

UPS will deliver approximately from 9:00 AM until 8:00 PM (extended times may apply during the holidays). Typically, they will deliver to businesses first, and then to residential addresses.

Signature for Packages:

Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the package, and the UPS driver does not feel comfortable leaving it for ANY reason, s/he is required NOT to leave the package. UPS will make three delivery attempts and will leave a note on the door following each delivery attempt. The note will state that the recipient may pick the package up at the appropriate UPS center. However, UPS only holds the package for a limited time, and if the package is not picked up in a timely manner, it will result in the package being returned to Cornerstone Cookie Co. There will not be a refund for the package, and it will only be re-shipped at customers request and cost.

Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package. Please note that once delivered, it becomes the responsibility of the company to deliver the package to the recipient. If there is not anyone available to sign for the package, UPS will make three delivery attempts and will leave a note at the business following each delivery attempt. The note will state that the recipient may pick the package up at the appropriate UPS center. However, UPS only holds the package for a limited time, and if the package is not picked up in a timely manner, it will result in the package being returned to Cornerstone Cookie Co. There will not be a refund for the package, and it will only be re-shipped at customers request and cost.

Undeliverable Packages:

Any package that is unable to be delivered due to incorrect information, untimely pick-up by recipient or recipient no longer at address, which is then returned to Cornerstone Cookie Co., will not be refunded and will only by re-shipped at customers request and cost. Regarding untimely pick-up, UPS will deliver the package at the delivery address without a signature unless the driver determines that the location is not sufficiently secure. If this happens, UPS will attempt to make a delivery up to three times. On the third attempt a notice will be left for the recipient to pick up the package at the UPS depot. If delivery does not happen after these attempts are made, the perishable package will be sent back to Cornerstone Cookie Co.

Unable to Ship:

We are unable to ship to P.O. boxes and APO address.

International Shipping:

We can only ship to Canada and Mexico. Please CALL to place order. Please note that your gift will be shipped via USPS and CANNOT be placed online.

For Hospital Deliveries:

You must specify a room number. We are not responsible for gifts once they arrive at the hospital loading dock. It is solely the responsibility of the hospital to arrange delivery to a specific room.

For Hotel Deliveries:

You must specify a room number as well as provide the hotel phone number. We are not responsible for gifts after they arrive to the hotel. It is solely the responsibility of the hotel to get the package to the hotel guest.

Sales Tax:

Sales tax applies to any shipments or deliveries made in the state of Georgia. Call for latest tax rate.

Local Atlanta Cake Delivery:

Local delivery is available in the Metropolitan Atlanta area for cake deliveries. Standard deliveries are made by 1:00 pm EST Mon- Fri. There is a standard delivery rate within our local delivery area. Please call for current pricing and to determine if you are within our local standard delivery area. We also offer a more extensive delivery range for cakes via courier based on destination zip code. Please call for prices or use the website calculator when checking out. Specific delivery times can not be arranged. We reserve the right to ship cookie and brownie orders via UPS within our local delivery area. In most cases, orders must be placed by 1:00 pm EST for local delivery orders to go out the following delivery day.